Careers

Orbtalk provide telecoms solutions to businesses of all sizes both in the UK and Worldwide. We attribute the growth of Orbtalk to the knowledge and experience of our highly-motivated staff who understand the importance of listening to our customers and meeting their needs. With our flexible approach and commitment to meeting our goals, we look forward to a successful future in a growing market.

Customers range from businesses with 5 - 50 staff to far larger companies including multi-sited global corporates with up to 6,000 staff around the world.

Orbtalk is a young, dynamic company, with an environment that is fun, fast-paced and rewarding to work in. All team members are offered the responsibility of managing their own workloads, meaning that employees have a sense of ownership within their role, across all departments.

You will be based in central Brighton, just 5 minutes’ walk from the station, and have easy access to all the excellent local facilities that Brighton offers.

The Job

Are you hungry for a career in Customer Services and Business Administration? Are you motivated by a desire to succeed? Want to join one of the fastest growing telecoms providers in the UK? If so, then you could be the person we are looking for! Please read on:

Within your role you will be responsible for responding to customer service tickets, porting (transferring) telephone numbers from other providers to Orbtalk, conducting administrative duties in the office, processing account cancellations and writing marketing material (e.g. e-shots).

Responsibilities

Your responsibilities will include:

• Responding to customer services tickets in a timely and professional manner, including minor complaints.
• Answering customer services telephone calls.
• Porting telephone numbers from other providers to Orbtalk.
• Processing account cancellations, including scheduling them in the calendar and cancelling the account itself 30 days later.
• Administrative duties e.g. taking items to the post office, providing staff with their holiday forms on request and assisting the Accounts Team and Directors as appropriate.
• Writing e-shots and tweets as part of the company’s marketing programme.

Experience Required

• A previous background or training in customer services or business administration is preferred but not essential.
• An interest in customer services, IT or business administration is essential.
• Good customer etiquette and composure under pressure.
• Problem solving skills.
• Strong communication skills.

Required skills and expertise

To be successful in applying for this role you must have the following demonstrable skills and knowledge:

• Customer services.
• Business administration.
• Proven time management skills.
• Attention to detail.
• A people person, you will possess the ability to instantaneously build rapport and develop and maintain relationships both with clients and internally with the Orbtalk Team.

Rewards

• A competitive starting salary of £15,000 per annum.
• Training on an ongoing basis for the right person.

Sales role in one of the UK's Leading and fastest growing VoIP Companies

Orbtalk are one of the UK's leading Voice-over-IP Providers, delivering Internet-based Telephony services to businesses on a global basis.

Orbtalk provide Voice Over IP and TDM based solutions to businesses of all sizes both in the UK and Worldwide. Our main focuses are Hosted PBX services, Call Centre Solutions and Call Termination. Orbtalk also provide a Pay As You Go VoIP phone service along with a whole range of other services.We attribute the growth of Orbtalk to the knowledge and experience of our highly motivated staff. We understand the importance of listening to our customers and meeting their needs. With our flexible approach and our commitment to succeed in our goals, we look forward to a successful future in a growing market.

Orbtalk is a young, dynamic company, and the environment is a fun, fast-paced and rewarding environment to work in. All team members are offered the responsibility of managing their own workloads, meaning that employees have a sense of ownership within their role, across all departments.

The Job

Are you hungry for a career in Telecom Sales? Are you motivated by a desire to succeed? Want to join one of the fastest growing VoIP Providers in the UK? If so, then you could be the person we are looking for! Please read on:

Responsibilities

• Your existing knowledge and experience of selling telecommunications solutions will enable you to maximise your revenue generation during sales calls and meetings with target clients
• Winning new business customers
• Dealing with leads provided by our Telemarketing function to point of sale
• During your week, you will identify and canvass on target business premises with a view to gaining a name or contact and a potential meeting to discuss telecom requirements
• Interface with our telemarketing sales team regularly, swapping leads, ideas and working as a team

Experience Required

• A proven Business to Business track-record is essential
• A strong background in selling telecom services and solutions is essential, as well as an understanding of Cloud Technology / Hosted Systems
• Experience of negotiating contracts and closing clients is imperative
• A people person, you will possess the ability to instantaneously build rapport and develop and maintain relationships both with clients and internally with the Orbtalk Team

Rewards

• A competitive basic starting salary of up to 20-25k (negotiable upon experience), with an Uncapped OTE
• Training on an ongoing basis for the right person